Shipping Policy

Thank you for shopping with Samaston.shop. We are committed to delivering your men's kurtas safely, efficiently, and on time. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed, packed, or shipped on Sundays or public holidays.
  • During festive seasons, sales events, or periods of high demand, processing times may be extended.

2. Shipping Coverage

We currently ship across India.

For international shipping inquiries, please contact our customer support team before placing an order.

3. Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 3–5 business days
  • Other Cities & Towns: 5–8 business days
  • Remote Areas: 7–10 business days

Delivery times are estimates and may vary due to:

  • Weather conditions
  • Courier partner delays
  • Public holidays
  • Natural disasters
  • Unforeseen logistical issues

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Free shipping may be offered on selected products, promotional campaigns, or orders above a specified purchase value.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email or SMS
  • Tracking number and courier partner details

You can use the tracking information to monitor your shipment status.

6. Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery cannot be completed due to customer unavailability or incorrect delivery details, the shipment may be returned to us.

Additional shipping charges may apply for re-delivery.

7. Delayed or Lost Shipments

While we work with trusted logistics providers, delays may occasionally occur.

If your shipment is significantly delayed or appears lost, please contact our customer support team for assistance.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Samaston.shop is not responsible for delays or failed deliveries caused by:

  • Incorrect shipping address
  • Incorrect phone number
  • Incomplete delivery information

Orders returned due to incorrect information may require additional shipping charges for re-shipment.

9. Damaged Packages

If your package arrives damaged:

  1. Take clear photos of the package and product.
  2. Contact us within 48 hours of delivery.
  3. Provide your order number and supporting images.

Our team will review the issue and provide an appropriate resolution.

10. Contact Us

For shipping-related inquiries, please contact us: